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Privacy Policy

This Privacy Policy is for the website of Hyderabad Metro Rail (“HMR”) atwww.ltmetro.com. All users of the Website shall be deemed to have read and accepted the contents herein. If you desire to provide any feedback regarding the Website, please email us at: [emailed]

This Privacy Policy applies to information collected online through our Website and not to any information collected through other means.

1. Collection of Personal Information:

1.1 HMRcollects the personal information of the users (the “Personal Information“) through the prescribed Form in the Website which is filled in by the user. The Personal Information that is collected by HMRis as follows:

a. Full Name of the individual
b. Telephone Number
c. Mobile Number
d. E-mail address
e. [add any other info collected]

1.2 We also collect and store certain Personal Information and Sensitive Personal Information of the users who use the Website for purchasing/recharging their ‘Smart Cards’ for the HMR. The information pertaining to the available balance, recharge details, validity date, etc., of the users is treated as ‘Sensitive Personal Information’ and is used to track the available balance and accordingly send personalized messages to such users.

1.3 Further, when you use our services, we may automatically collect and store certain non-personal information in server logs. This may include:

a. details of how you used our service;
b. telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, and types of calls;
c. details of email messages sent and received by you toHMR’s mail id;

1.4 The Website also uses cookies to improve the users experience while visiting the Website. Cookies are small files which are saved on the local hard drive of the user’s computers. Cookies store information about the user’s interactions and usage of the Website which allows us to provide a better experience while navigating our Website. The Website uses a cookie control system which will enable the user to allow or disallow the use of cookies on their computer / device on their first visit to the Website.

1.5 The Website uses secure servers for any financial transactions and the sensitive/credit information supplied by you is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database. The Payment gateway providers, who are required to keep the information confidential, allow access to the database only to those with special access privileges to such systems. After the conclusion of a transaction, your transaction information (details of credit cards, debit cards, etc.,) will not be stored or available on our servers.

2. Purpose of collecting Personal Information:

2.1 The purpose of collecting such Personal Information and Sensitive Personal Information is imperative to our operations and for facilitating the compliance of various statutory and regulatory requirements and also for our records.The users are requested to intimate any change in Personal Information such as, change in address, telephone numbers etc., to enable us to update such user’s personal records.

2.2 The users information, whether public or private, will not be sold, exchanged, transferred, or given to any third parties, other than our vendors/sub-contractors, for any reason whatsoever, without your consent. Our vendors and sub-contractors are under an obligation of confidentiality and are prohibited from sharing the user’s information with anyone else. They assist us in our endeavor to make your experience better.

3. Commitment to Privacy of Personal Information and disclosure norms:

3.1 HMR is committed to protect the confidentiality of the Personal Information collected. Any disclosure of the Personal Information shall be made with the written consent of the individual user concerned. In the case of any court or statutory authority seeking information about auser, that user, shall be notified of any such request for the purpose of obtaining his/her consent for such disclosure, unless it is strictly prohibited by such court order or statutory authority, and the required Personal Information shall be released only by an officer of HMR duly authorized for this purpose.

4. Protection of Online Privacy of Children:

4.1 HMR does not collect any information from anyone under 13 years of age. Our website and services are all directed to people who are at least 18 years old or older.

5. Reasonable Security Practices:

5.1 Whenever Personal Information is collected, reasonable steps shall be taken by HMR to protect its confidential nature and wherever possible, we limit the access to Personal Information stored in our Electronic Databases or Manual Records.

5.2 We implement a variety of security measures to maintain the safety of the Personal Information and Sensitive Personal Information or data provided to us. Please note that HMR complies with globally accepted security practices and norms as regards the protection of Personal Information and Sensitive Personal Information of the users.

5.3 We have also used our best endeavors to secure our Information Technology infrastructure to protect the Personal Information and Sensitive Personal Information we store in the Electronic Databases. These various measures complement our other privacy safeguards and help us in protectingthe Personal Information and Sensitive Personal Informationfrom loss or unauthorized access, misuse and from unendorsedalterations or unauthorized disclosure.

6. Copyright:

6.1 The content published on our Website, including written content, logos, pictures, graphics, images, code scriptssuch as html, CSS, javascript, php, etc., and software (the “Content“) are the property of HMR and its associates and affiliates; which Content may be protected under Copyrights Act, 1957 and Trademarks Act, 1999 and such other applicable statutes. Users are prohibited to use any Content from the Website. Non-compliance may entail legal consequences.

7. Grievance Redressal:

7.1 For all the grievances at HMR we have Mrs. Sowmya Iyyer as ‘Grievance Officer’ who may be contacted at info@keolishyderabad.com. If you have any questions, suggestions, or wish to make a complaint against any person acting in violation of the above rules, the Grievance Officer must be first contacted by sending an email detailing the same. The Grievance Officer shall redress the complaints within one month from the date of receipt of such complaint.

8. Applicable Laws:

8.1 The terms of this Privacy Policy are subject to the provisions of the Information Technology Act, 2000 and the rules and regulations made there under as amended from time to time; and such other laws which may be applicable as the case may be; and shall be subject to exclusive jurisdiction of the courts at Hyderabad.

We reserve our right to update this policy at any time. Upon such event, we will notify you about any significant changes in the way we treat your Personal Information by duly issuing a notice to the email address provided by you.