About us

Keolis Hyderabad Mass Rapid Transit System Limited (KHMRTS) is a private limited company incorporated under Indian Companies Act, 1956.

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Terms of Use:

1. Acceptance of Terms of Use:

1.1 By accessing our website and any we.htmls therein, the user expressly acknowledges his/her acceptance of these terms and conditions of use.

2. Aim of the web site

2.1 This website is provided "as is" without any representations or warranties, express or implied. HMR makes no representations or warranties in relation to this website or the information and materials provided on this website. HMR reserves the right to make changes or updates to, and monitor the use of, the website and the content provided on or through the website at any time without notice.

2.2 Without prejudice to the generality of the foregoing paragraph, HMR does not warrant thatthis website will be constantly available or available at all; orthe information on this website is complete, true, accurate or non-misleading.Nothing on this website constitutes, or is meant to constitute, advice of any kind. Should you require any advice in relation to any matter mentioned in our website, you should consult an appropriate professional.

3. Limitations of liability

3.1 Any content which has been accessed, downloaded or otherwise obtained on/through the website, as the case may be,shall beentirely at your own risk. HMRdisclaims any responsibility for any damage to your computer system or loss of data which may result from such download or use.

3.2 HMRwill not be liable to you (whether under the law of contract, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

a. for any direct loss;
b. for any indirect, special or consequential loss; or
c. for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

3.3 These limitations of liability apply even if HMRhas been expressly advised of the potential loss.

4. Exceptions

4.1 Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit HMR's liability in respect of any:

a. death or personal injury caused by HMR's negligence;
b. fraud or fraudulent misrepresentation on the part of HMR; or
c. matter which it would be illegal or unlawful for HMR to exclude or limit, or to attempt or purport to exclude or limit, its liability.

5. Reasonableness

5.1 By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you have the choice not to use this website.

6. Other parties

6.1 You accept that, as a limited liability entity, HMR has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against HMR's officers or employees in respect of any losses you suffer in connection with the website.

6.2 Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect HMR'sofficers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as HMR.

7. Unenforceable provisions

7.1 If any provision or part-provision of these Terms of Use is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this Clause shall not affect the validity and enforceability of the rest of this Terms of Use.

8. Waiver and Severability

8.1 Any failure or delay by HMR to exercise any right or remedy provided in these Terms of Use or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

9. Governing Laws and Jurisdiction

9.1 This Terms of Use and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of India and shall be subject to the exclusive jurisdiction of courts at Hyderabad.

10. Contact Information

10.1 If you have any questions regarding these Terms of Use, please contact HMR at [mailid].

Privacy Policy

This Privacy Policy is for the website of Hyderabad Metro Rail ("HMR") atwww.ltmetro.com. All users of the Website shall be deemed to have read and accepted the contents herein. If you desire to provide any feedback regarding the Website, please email us at: [emailed]

This Privacy Policy applies to information collected online through our Website and not to any information collected through other means.

1. Collection of Personal Information:

1.1 HMRcollects the personal information of the users (the "Personal Information") through the prescribed Form in the Website which is filled in by the user. The Personal Information that is collected by HMRis as follows:

a. Full Name of the individual
b. Telephone Number
c. Mobile Number
d. E-mail address
e. [add any other info collected]

1.2 We also collect and store certain Personal Information and Sensitive Personal Information of the users who use the Website for purchasing/recharging their 'Smart Cards' for the HMR. The information pertaining to the available balance, recharge details, validity date, etc., of the users is treated as 'Sensitive Personal Information' and is used to track the available balance and accordingly send personalized messages to such users.

1.3 Further, when you use our services, we may automatically collect and store certain non-personal information in server logs. This may include:

a. details of how you used our service;
b. telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, and types of calls;
c. details of email messages sent and received by you toHMR's mail id;

1.4 The Website also uses cookies to improve the users experience while visiting the Website. Cookies are small files which are saved on the local hard drive of the user's computers. Cookies store information about the user's interactions and usage of the Website which allows us to provide a better experience while navigating our Website. The Website uses a cookie control system which will enable the user to allow or disallow the use of cookies on their computer / device on their first visit to the Website.

1.5 The Website uses secure servers for any financial transactions and the sensitive/credit information supplied by you is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider's database. The Payment gateway providers, who are required to keep the information confidential, allow access to the database only to those with special access privileges to such systems. After the conclusion of a transaction, your transaction information (details of credit cards, debit cards, etc.,) will not be stored or available on our servers.

2. Purpose of collecting Personal Information:

2.1 The purpose of collecting such Personal Information and Sensitive Personal Information is imperative to our operations and for facilitating the compliance of various statutory and regulatory requirements and also for our records.The users are requested to intimate any change in Personal Information such as, change in address, telephone numbers etc., to enable us to update such user's personal records.

2.2 The users information, whether public or private, will not be sold, exchanged, transferred, or given to any third parties, other than our vendors/sub-contractors, for any reason whatsoever, without your consent. Our vendors and sub-contractors are under an obligation of confidentiality and are prohibited from sharing the user's information with anyone else. They assist us in our endeavor to make your experience better.

3. Commitment to Privacy of Personal Information and disclosure norms:

3.1 HMR is committed to protect the confidentiality of the Personal Information collected. Any disclosure of the Personal Information shall be made with the written consent of the individual user concerned. In the case of any court or statutory authority seeking information about auser, that user, shall be notified of any such request for the purpose of obtaining his/her consent for such disclosure, unless it is strictly prohibited by such court order or statutory authority, and the required Personal Information shall be released only by an officer of HMR duly authorized for this purpose.

4. Protection of Online Privacy of Children:

4.1 HMR does not collect any information from anyone under 13 years of age. Our website and services are all directed to people who are at least 18 years old or older.

5. Reasonable Security Practices:

5.1 Whenever Personal Information is collected, reasonable steps shall be taken by HMR to protect its confidential nature and wherever possible, we limit the access to Personal Information stored in our Electronic Databases or Manual Records.

5.2 We implement a variety of security measures to maintain the safety of the Personal Information and Sensitive Personal Information or data provided to us. Please note that HMR complies with globally accepted security practices and norms as regards the protection of Personal Information and Sensitive Personal Information of the users.

5.3 We have also used our best endeavors to secure our Information Technology infrastructure to protect the Personal Information and Sensitive Personal Information we store in the Electronic Databases. These various measures complement our other privacy safeguards and help us in protectingthe Personal Information and Sensitive Personal Informationfrom loss or unauthorized access, misuse and from unendorsedalterations or unauthorized disclosure.

6. Copyright:

6.1 The content published on our Website, including written content, logos, pictures, graphics, images, code scriptssuch as html, CSS, javascript, php, etc., and software (the "Content") are the property of HMR and its associates and affiliates; which Content may be protected under Copyrights Act, 1957 and Trademarks Act, 1999 and such other applicable statutes. Users are prohibited to use any Content from the Website. Non-compliance may entail legal consequences.

7. Grievance Redressal:

7.1 For all the grievances at HMR we have Mrs. Sowmya Iyyer as 'Grievance Officer' who may be contacted at info@keolishyderabad.com. If you have any questions, suggestions, or wish to make a complaint against any person acting in violation of the above rules, the Grievance Officer must be first contacted by sending an email detailing the same. The Grievance Officer shall redress the complaints within one month from the date of receipt of such complaint.

8. Applicable Laws:

8.1 The terms of this Privacy Policy are subject to the provisions of the Information Technology Act, 2000 and the rules and regulations made there under as amended from time to time; and such other laws which may be applicable as the case may be; and shall be subject to exclusive jurisdiction of the courts at Hyderabad.

We reserve our right to update this policy at any time. Upon such event, we will notify you about any significant changes in the way we treat your Personal Information by duly issuing a notice to the email address provided by you.